Shipping Policy

Last Updated: August 2026

Welcome to iymall (https://www.iymall.com). This Shipping Policy outlines our shipping, delivery, and logistics rules for all orders placed on our official website. By placing an order with us, you agree to the shipping terms stated below.

1. Shipping Coverage

ALOHANEER provides international shipping services to most countries and regions worldwide. We continuously expand our shipping coverage to serve global customers better. Certain remote regions or restricted countries may be unavailable for delivery due to logistics limitations, local import regulations, or international trade policies.

2. Order Processing Time</h2&gt>

All orders are processed within 1–3 business days after successful payment confirmation. Processing days do not include weekends, public holidays, or special festival shutdown periods. During peak shopping seasons, sales promotions, or stock replenishment periods, order processing may be slightly delayed. We will arrange shipment as soon as possible and update tracking information promptly.

3. Estimated Delivery Time</h2&gt>

After order processing and shipment, the estimated delivery time varies by destination:

• North America & Europe: 7–15 business days
• Oceania & Southeast Asia: 5–12 business days
• <strong>Other global regions:</strong> 10–20 business days

All delivery times are estimated and not guaranteed. Actual delivery speed may be affected by customs clearance, local logistics efficiency, weather conditions, public emergencies, or force majeure factors.

4. Shipping Fees</h2&gt>

Shipping costs are calculated based on the product weight, package size, and customer’s delivery destination. The exact shipping fee will be automatically displayed at checkout before you complete payment. We occasionally offer free shipping promotions for qualified orders, subject to the activity rules displayed on our website.

5. Order Tracking</h2&gt>

Once your order is shipped, we will send a confirmation email containing your unique tracking number and official tracking link. You can monitor your package delivery status in real time through the tracking code. If you cannot receive the tracking information within 3 business days after payment, please contact our support team for assistance.

6. Customs, Duties & Taxes</h2&gt>

All international shipments may be subject to local import taxes, customs duties, VAT, or handling fees regulated by the destination country. These additional fees are the sole responsibility of the customer. ALOHANEER is not responsible for customs clearance delays, tax charges, or package detention caused by local customs policies.

Customers are required to comply with local import laws and accept relevant charges during customs clearance. Refusal to pay taxes may result in package return or abandonment, and related losses will be borne by the customer.

7. Shipping Exceptions & Delays</h2&gt>

We are not liable for shipping delays, package loss, or delivery failures caused by the following situations:

• Inaccurate or incomplete shipping address and contact information provided by customers
• Local customs inspection, detention, or clearance delays
• Extreme weather, natural disasters, wars, epidemics, or other force majeure events
• Logistics carrier suspension, route adjustment, or service abnormality
• Customer’s failure to sign for the package in time or refusal of delivery

8. Returned & Undeliverable Packages</h2&gt>

If a package is returned due to incorrect address, unsuccessful delivery, unclaimed parcel, or customer refusal, we will notify the customer to confirm subsequent processing. Return shipping fees and secondary delivery fees shall be borne by the customer. For packages abandoned for more than 30 days, we will handle them in accordance with logistics rules, and no refund will be provided.

9. Policy Updates</h2&gt>

ALOHANEER reserves the right to update and revise this Shipping Policy without prior notice to adapt to logistics adjustments and business upgrades. The latest policy will always be posted on this page with an updated revision date. Continued use of our website and services constitutes acceptance of the updated shipping terms.

10. Contact Information</h2&gt>

If you have any questions about shipping time, fees, tracking, or package exceptions, please contact our customer support team:

Official Website: https://www.iymall.com

Support Email: smoots@dignifiedpath.store

By placing orders on ALOHANEER, you acknowledge that you have read and agreed to our Shipping Policy.