Refund Policy

Last Updated: August 2026

This Refund Policy applies to all purchases made on iymall official website (https://www.iymall.com). It clearly defines our rules for returns, exchanges, refunds, and dispute resolution. By placing an order on our website, you fully agree to the refund terms listed below.

1. Eligibility for Refund & Return

ALOHANEER supports qualified returns and refunds for customers who meet the following conditions within the valid after-sales period:

• Products received with manufacturing defects, quality problems, or functional failures.
• Incorrect items shipped or missing accessories caused by our official errors.
• Damaged or incomplete products during transportation.
• Customers who receive intact products and apply for returns within the return window for personal reasons.

2. Return & Refund Time Limit</h2&gt>

Customers can apply for return or refund within 30 calendar days from the date of package delivery and successful signature. All return applications beyond the 30-day limit will not be accepted. We recommend customers inspect the package and product condition immediately after receiving the goods to ensure timely after-sales processing.

3. Conditions for Non-Refundable Items</h2&gt>

The following situations are not eligible for return, exchange, or full refund services:

• Products damaged, scratched, modified, or disassembled artificially after receipt.
• Used, worn, cleaned, or missing original packaging and accessories products.
• Damage caused by improper operation, misuse, or unauthorized modification by customers.
• Customized, personalized, or special-order products.
• Returns applied beyond the 30-day after-sales period.
• Packages lost or damaged due to customer’s personal logistics errors.

4. Return Shipping Fee Rules</h2&gt>

Shipping fees for returns follow the responsibility principle: If the return is caused by our official reasons (quality problems, wrong shipment, missing parts), we will bear the return shipping cost. If the return is due to personal preference, unnecessary purchase, or other customer-related reasons, the customer shall bear all return shipping fees and related customs costs.

5. Refund Processing Procedure</h2&gt>

All refund applications will be processed strictly in accordance with the following steps:

• Step 1: Contact Support – Submit return/refund application via our official email with order number and product problem description, attached with photos or videos as proof.
• Step 2: Official Review – Our team will verify your application within 1–3 business days and reply with return instructions.
• Step 3: Send Back Goods – Send the product back according to the designated return address and provide the return tracking number.
• Step 4: Refund Execution – After we receive and inspect the returned goods, the refund will be initiated within 3–7 business days.

6. Refund Method & Arrival Time</h2&gt>

All refunds will be returned via the original payment channel used for order payment. We cannot support designated transfer channels or third-party collection methods. The actual arrival time depends on the processing speed of your bank, payment platform, and regional financial policies, usually ranging from 5–15 business days.

7. Partial Refund & Special Processing</h2&gt>

For partial defective orders, unused bundled products, or incomplete returned goods, we support reasonable partial refunds based on the actual product condition and loss ratio. For promotional discounted products, the refund amount will be calculated according to the actual paid amount instead of the original price.

8. Order Cancellation Rules</h2&gt>

Customers can apply for order cancellation and full refund before the order is processed and shipped. Once the order has been shipped, cancellation applications will be automatically converted to after-sales return procedures. We reserve the right to cancel orders and issue full refunds for abnormal orders, fraudulent transactions, or non-compliant purchases.

9. Policy Updates</h2&gt>

ALOHANEER reserves the right to update, modify, or adjust this Refund Policy at any time to comply with legal requirements and business optimization. The latest version will be displayed on this page with an updated effective date. Continued use of our website and services after policy updates means you accept the new terms.

10. Contact Support</h2&gt>

If you have any questions, disputes, or assistance needs regarding returns and refunds, please contact our official customer support team:

Official Website: https://www.iymall.com

Support Email: smoots@dignifiedpath.store

By shopping on ALOHANEER, you confirm that you have read, understood, and agreed to this Refund Policy.